Privacy Policy

Effective Date: August 8, 2024
Organization: TruePesa Financial Education
Registration: NGO Board Reg: OP/218/051/7892

1. Who We Are

TruePesa Financial Education ("we," "us," or "our") operates the website truepesa.net. Our registered address is 4th Floor, Westlands Business Park, Waiyaki Way, Nairobi, Kenya. For privacy inquiries, contact us at legal@truepesa.net or call +254 712 555 089.

2. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Contact Information: Name, email address, phone number, and postal address when you submit a form, request a quote, or contact us directly.
Usage Data: Pages visited, time spent on site, referring URLs, browser type, device information, and IP address — collected automatically through server logs and analytics tools.
Communication Records: Copies of correspondence when you contact us via email, phone, or messaging platforms.

3. How We Use Your Information

We use collected information for the following purposes:

To respond to your inquiries and provide requested services
To improve our website, content, and user experience
To send service-related communications (not marketing, unless you opt in)
To comply with legal obligations applicable in Nairobi County, Kenya
To protect our rights, property, and the safety of our users

4. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance functionality and analyze usage patterns. We use:

Essential cookies: Required for basic site functionality (session management, security)
Analytics cookies: Google Analytics (anonymized IP) to understand traffic patterns

You may disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

Service providers: Hosting, email, analytics, and payment processing partners who are contractually bound to protect your data
Legal authorities: When required by law, court order, or governmental request applicable in Kenya

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above, or as required by applicable law in Nairobi County. Contact form submissions are retained for 24 months unless you request earlier deletion.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing activities
Withdraw consent at any time

To exercise any of these rights, contact legal@truepesa.net. We will respond within 30 days.

8. Security

We implement reasonable technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit and access controls for data at rest. However, no method of transmission over the Internet is 100% secure.

9. Industry-Specific Notices

Financial Disclaimer: TruePesa provides financial education only. We are not a licensed financial advisor, broker, or bank. We do not provide investment advice or manage client funds. Past performance of any investment discussed in our courses does not guarantee future results. Regulation: Registered with the Kenya NGO Coordination Board under the Non-Governmental Organizations Co-ordination Act, 1990.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact

For questions about this Privacy Policy, contact:
TruePesa Financial Education
4th Floor, Westlands Business Park, Waiyaki Way, Nairobi
Kenya
Email: legal@truepesa.net
Phone: +254 712 555 089

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